FAQs

What types of payment do you accept?

S & S Incorporated accepts the following types of Credit Card payments:
Visa
MasterCard
Discover Card and American Express
S & S Incorporated Credit Account (net 30) subject to credit approval.

 We also accept cash, company check or bank check. All credit card transactions are secured by:

Do you allow for net 30 payment for online orders?

First time on-line customers are required to pay via credit card. If you would like to be set up on 30 day terms, click here for our credit application. Fill out and return to us via email at Info@sspkg.com or via fax at 216-383-1887. Once your credit is approved, we will contact you, and you can then begin to place orders online with 30 day credit terms.

How do I set up my S & S Incorporated Account?

Go to the Contact Us link at the top of the page. Enter all required infomation, and click send. Once your account has been approved, you will receive an email from Info@sspkg.com.  To be set up on credit terms, Click here for S&S Credit Application. 

Where is S & S Incorporated corporate headquarters?

S&S Incorporated
21300 St. Clair Avenue
Cleveland, Ohio 44117

How do I contact S & S Incorporated?

Phone number: 216-383-1880
Fax number: 216-383-1887
Email: info@sspkg.com

How do I browse your catalog?

There are 3 easy ways to browse our catalog:

1. Click on the catalog photo on the home page
2. Click on the Browse Our Catalog box
3. Click on the Start Shopping box next to our catalog

How do I start shopping online?

There are 3 easy ways to start shopping online:

1. Click on Login & Start Shopping link at the top of the page
2. Click on the Start Shopping box next to our catalog
3. Click on either Browse our Catalog box or Browse Our Catalog Link

Can I place my order via Telephone or Fax

Customer service representatives are available Monday through Friday 7:00 a.m. to 4:30 p.m. EST. Call us at 216-383-1880. Our fax number is 216-383-1887.

Can I get an invoice when I order online?

You will receive an invoice from S&S Incorporated once your order has been shipped. If you do not receive one, please contact S & S Incorporated at 216-383-1880, or email at info@sspkg.com

How do I get a Tax Exempt Form?

Contact us for a Blanket Tax Exemption Form. S & S Incorporated must have this form on file for your company in order to accept tax exempt purchases.

What is the S & S Incorporated privacy policy?

Click here to view the S & S Incorporated Privacy Policy

Is ordering from S & S Incorporated online secure?

S & S Incorporated protects you while you shop at www.sspackaging.com, so there is no need to worry about credit card safety. We use SSL encryption to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

How do I find product specific information?

Product specific information is listed when viewing a single product.
The following information is available for most of our items:
Dimensions
Material
Color
Strength
Minimum order quantity
Order in multiples of bundle, bale, case or individual quantities
Unit of measure

Are the photos exactly the same as the product listed?

The photos shown are representative of the product listed, sizes and colors may vary slightly.

How do I obtain a quote?

S & S Incorporated offers special quotes for large orders and special items.
Please call or email for a quote or to set up an appointment. 216-383-1880
Email: info@sspkg.com

How do I return merchandise or cancel my order?

Call Customer Service at 216-383-1880 or email us at info@sspkg.com. We will promptly resolve any issues. Refunds will be determined at the time of receipt of returned merchandise. We ask that the merchandise be returned in resellable condition.

How do I find a product?

You can find a product by browsing the product categories.

What if I cannot find a particular product?

Please contact us at 216-383-1880. Customer service representatives are available Monday through Friday 7:00 a.m. to 4:30 p.m. EST.

Rush Shipments/Special Instructions

At checkout, please request UPS 3 Day Select, UPS 2 Day Air, UPS Next Day Air or Local Freight 1-2 Days. We will promptly take care of your needs. We also offer our local truck fleet in designated areas of northeast Ohio.  If you receive special discounts with a specific carrier, please reference this information in the special instructions box on your order.

UPS Shipping

UPS or Local Freight will be used whenever possible. However, should your order exceed UPS size or weight limits, "Common Carrier" will be selected to speed delivery to you. Cut off time for next day shipping is 12:00 p.m. EST.